Refund Policy
At Shopavproducts, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
1. Eligibility for Refunds & Returns
We accept returns and refunds under the following conditions:
- The request must be made within [X] days of receiving your order.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order number, receipt, or invoice) is required.
2. Non-Refundable Items
Certain items are not eligible for refunds or returns, including:
- Customized or personalized products.
- Digital downloads or software.
- Clearance or final sale items.
- Items damaged due to misuse or improper handling.
3. Refund Process
To request a refund, follow these steps:
- Contact Us: Email [Your Email] or call [Your Phone Number] with your order details.
- Return the Item: If eligible, we will provide return instructions. Shipping costs are the customer’s responsibility unless the item was defective or incorrect.
- Inspection & Approval: Once we receive and inspect the item, we will notify you about the refund status.
- Refund Issuance: Approved refunds will be processed within [X] business days to your original payment method.
4. Late or Missing Refunds
If you haven’t received your refund within the expected time:
- Check your bank or credit card statement.
- Contact your payment provider, as processing times may vary.
- If the issue persists, reach out to us at [Your Email].
5. Exchanges
We replace defective or damaged items. If you need an exchange, contact us within [X] days of receiving your order.
6. Shipping Costs
- Customers are responsible for return shipping fees unless the return is due to an error on our part.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
7. Contact Us
For any refund-related queries, contact us at:
Email:Â support@digiavproducts.shop